Privacy Policy

Overberg Industrial Control respects your privacy and is committed to protecting the personal information that you provide when using our website or communicating with us.

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This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you.

 

1. Business information

This website is operated by:

Overberg Industrial Control (Pty) Ltd
Registration number: 2014/164036/07
Physical address: 45 2nd Avenue, Bot River, 7185, South Africa
Tax number: 9314739187
VAT number: 4780325181

Telephone: +27 72 130 0352
Email: nico@overbergcontrol.co.za

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For purposes of the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, Overberg Industrial Control is the responsible party in respect of the personal information that it collects and processes through this website.

POPIA sets minimum requirements for the lawful processing and protection of personal information by public and private organisations in South Africa. 

 

2. Personal information we may collect

We may collect personal information that you provide to us directly, including:

• Your name and surname

• Your company or business name

• Your telephone number

• Your email address

• Your physical or delivery address

• Information contained in an enquiry, quotation request, email, or other communication

• Technical or project-related information that you provide to us

• Any other information that you voluntarily provide

 

When you visit our website, certain technical information may also be collected automatically, such as:

• Your IP address

• Browser and device type

• The pages that you visit

• The date and time of your visit

• Information collected through cookies or similar technologies

 

We will only collect information that is reasonably necessary for our business activities or where the collection is required or permitted by law.

 

3. How we collect personal information

We may collect your personal information when you:

• Contact us by telephone or email

• Submit an enquiry through our website

• Request a quote or information about our services

• Enter into a business relationship with us

• Supply goods or services to us

• Visit or interact with our website

• Communicate with us through another authorised channel

 

We may also receive information from publicly available sources, customers, suppliers, contractors, or business partners where this is lawful and appropriate.

 

4. How we use personal information

We may use your personal information to:

• Respond to questions and enquiries

• Prepare and provide quotations

• Supply our products or services

• Communicate about existing or proposed work

• Manage customer, supplier, and contractor relationships

• Process orders, invoices, payments, and business records

• Provide technical or administrative support

• Improve our website, services, and business operations

• Protect our website, systems, employees, customers, and property

• Detect or prevent fraud, misuse, or unlawful activity

• Comply with legal, regulatory, tax, accounting, and contractual obligations

• Establish, exercise, or defend legal claims

 

Where required, we will process personal information with your consent. In other cases, we may process information where it is necessary to perform a contract, comply with a legal obligation, or protect a legitimate interest.

 

5. Direct marketing

We will not send you direct electronic marketing unless:

• You have consented to receive it;

• You are an existing customer and the communication relates to similar products or services, where permitted by law; or

• The communication is otherwise permitted by applicable law.

 

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at nico@overbergcontrol.co.za.

 

6. Cookies

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage, and improve the visitor experience.

 

A cookie is a small data file stored on your device when you visit a website.

You may configure your browser to reject or delete cookies. Disabling certain cookies may affect how some parts of the website function.

 

If we introduce advertising, tracking, or non-essential analytics cookies, we will provide any additional notices or consent options required by applicable law.

 

7. Sharing personal information

We do not sell or rent personal information.

We may share personal information with trusted third parties where reasonably necessary, including:

• Website hosting and information technology service providers

• Accountants, auditors, attorneys, and professional advisers

• Suppliers, contractors, and service providers involved in delivering our services

• Payment or financial service providers, where applicable

• Government bodies, regulators, courts, or law-enforcement authorities where required by law

• A purchaser or successor if our business or assets are sold, transferred, or reorganised

 

Third parties that process personal information on our behalf are expected to protect that information, keep it confidential, and use it only for the agreed purpose.

 

8. Cross-border processing

Some service providers, website hosts, cloud platforms, or software systems may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the information is protected in accordance with POPIA and applicable data-protection requirements.

 

9. Security

We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Loss or damage

• Unauthorised access

• Unlawful processing

• Accidental destruction

• Alteration, disclosure, or misuse

 

However, no website, email service, or internet transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.

 

If we become aware of a security compromise involving personal information, we will take appropriate steps and provide notifications where required by law.

 

10. Retention of information

We will retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected;

• Maintain required business and project records;

• Comply with tax, accounting, contractual, or legal obligations;

• Resolve disputes; or

• Establish, exercise, or defend legal claims.

 

When personal information is no longer required, we will securely delete, destroy, or de-identify it where reasonably practicable.

 

11. Your rights

Subject to POPIA and other applicable laws, you may have the right to:

• Ask whether we hold personal information about you

• Request access to your personal information

• Ask us to correct or update inaccurate information

• Request the deletion or destruction of information where legally permissible

• Object to certain processing of your information

• Withdraw consent where processing is based on your consent

• Object to direct marketing

• Submit a complaint to the Information Regulator of South Africa

 

Requests may be sent to nico@overbergcontrol.co.za. We may need to verify your identity before processing a request.

The Information Regulator is the independent South African authority responsible for monitoring and enforcing compliance with POPIA and the Promotion of Access to Information Act. 

 

12. Links to other websites

Our website may contain links to third-party websites.

We do not control those websites and are not responsible for their privacy practices, security, availability, or content. You should review the privacy policy of any external website before providing personal information.

 

13. Children’s information

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children through the website.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take suitable action.

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal obligations.

 

The updated policy will be published on this website with a revised effective date. We encourage visitors to review this page periodically.

 

15. Contact us

For questions, requests, objections, or complaints relating to privacy or personal information, please contact:

Overberg Industrial Control (Pty) Ltd
45 2nd Avenue
Bot River
7185
South Africa

Telephone: +27 72 130 0352
Email: nico@overbergcontrol.co.za

 

You may also lodge a complaint directly with the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully. The Regulator oversees compliance with POPIA and PAIA in South Africa.